Boutiques FAQ

• Which NARS boutiques are open?

  ○ At this time, all boutiques are open.
  ○ All reopened NARS locations are implementing robust protocols to maintain a safe and clean environment and are in compliance with regional and local guidelines.

• Is it safe to shop in store?

  ○ The decision to reopen NARS boutiques was made with an abundance of safety and caution in mind.
  ○ Our number one priority is that both our valued customers and team members feel safe and supported while in store.
  ○ All NARS locations are implementing robust protocols to maintain a safe and clean environment. Some of our health and safety measures include, but are not limited to:
      ▪ Reduced boutique capacity
      ▪ Social distance guide markers
      ▪ Hand sanitizer upon entry and throughout
      ▪ Masks worn by our teams
      ▪ Regular sanitization of surfaces
      ▪ Limited use of testers
      ▪ Contactless payment

• Can I get an in-store consultation?

  ○ To support your safety and that of our NARS team, we will be offering no touch or low touch verbal consultations.
  ○ Our NARS team will be able to guide you and answer all your questions you might have about product features and benefits, while keeping the necessary distance.

• What measures are you following to ensure the safety of your in-store employees?

  ○ Keeping our team safe is our number one priority!
  ○ The COVID-19 pandemic has made it necessary to adjust our policies and procedures.
  ○ To that end, we have been working hard to develop a comprehensive reopening plan that emphasizes safety and precaution.
  ○ All NARS locations are implementing robust protocols to maintain a safe and clean environment– hygiene protocols will be strictly and diligently enforced in all NARS boutiques upon reopening, including:
      ▪ Face masks for NARS employees (mandated for both employees and customers)
      ▪ Reduced boutique capacity
      ▪ Regular sanitization of surfaces throughout the day
      ▪ Hand sanitizer available throughout boutique
  ○ All field staff received a personal “Care Kit,” which will include face masks, Ziploc bags, disposable gloves, hand sanitizer, and disposable demonstration applicators, including wedge makeup sponges, eyeshadow applicators and spatulas.
  ○ We have also implemented a special system to conduct daily health screens for smaller locations to ensure a safe environment.